Great tool and easy to use!
February 27, 2019
Great tool and easy to use!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is currently used by our Sales and Customer Service departments for our EMEA and Middle East markets. We had issues with our previous provider in terms of call quality and just general service, but after switching to Talkdesk that is all a thing of the past.
The biggest problem we have overcome is having a local and toll-free MEAST number for our customers to call us on.
The biggest problem we have overcome is having a local and toll-free MEAST number for our customers to call us on.
- Customer Service is A++++.
- Easy to use tool,
- Easy to implement,
- The delay between calls connecting.
- Reporting is a little complex sometimes.
- Their competitive rates really help.
- Has saved us time and money.
There call quality was very bad and our overall experience with them was terrible. Support was always super slow and our requests for improvements seem to not have been taken into account.