Great tool and easy to use!
February 27, 2019

Great tool and easy to use!

Thomas Bonthelius ☁️ | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk is currently used by our Sales and Customer Service departments for our EMEA and Middle East markets. We had issues with our previous provider in terms of call quality and just general service, but after switching to Talkdesk that is all a thing of the past.

The biggest problem we have overcome is having a local and toll-free MEAST number for our customers to call us on.

Pros

  • Customer Service is A++++.
  • Easy to use tool,
  • Easy to implement,

Cons

  • The delay between calls connecting.
  • Reporting is a little complex sometimes.
  • Their competitive rates really help.
  • Has saved us time and money.
There call quality was very bad and our overall experience with them was terrible. Support was always super slow and our requests for improvements seem to not have been taken into account.
Talkdesk integrates perfectly with Salesforce! That was one of the main reason why we started using it was its compatibility.

Talkdesk Feature Ratings

9.2
Agent dashboard
10
Validate callers
9
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
10
Warm transfer
6
Predictive dialing
Not Rated
Interactive voice response
8
REST APIs
10
Call scripts
Not Rated
Call tracking
10
Multichannel integration
10
CRM software integration
10
9.8
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
9
Live reporting
10
Customer surveys
Not Rated
Customer interaction analytics
9
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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