Great product, easy to use with a lot of tools!
February 21, 2019
Great product, easy to use with a lot of tools!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk in two of our divisions, both as a Customer Service call center, as well in our Wholesale department to chase new sales. It has allowed us to easily manage communication between departments and members as well as easily engage with customers. Talkdesk can be used to make calls to any country and/or provider regardless of your account, which we as an international company, find extremely useful!
- Quick to learn - When a new member joins our team, the training for Talkdesk is the one they find the easiest.
- Easy to use - The interface is very friendly for all levels of expertise when it comes to usage of systems.
- Great tools for reporting for admins - Lots of options to report on missed calls, abandoned calls, voice mails and more.
- Great variety of tools for users - Able to transfer, to put on hold, to record and more.
- Having more calls than one at a time - Would be really helpful if you can put one caller on hold and engage another call in the meantime.
- Saved us a lot of money on phone bills.
- Made communication between departments and members quicker.
- Allowed us to integrate our phone system to our tickets system for the call center.
- There haven't been any negative impacts since we started using Talkdesk.