Overall Satisfaction with Talkdesk
We are using Talkdesk at a regional level, for THE EMEA market. It has solved several business issues such as call productivity. By working with Talkdesk, we increased our number of calls by 20% which has had a great impact on our conversion rate and of course on our final revenue. Agents are more productive and efficient.
- The call bar is very useful because it helps to make calls fast
- Monitoring from Talkdesk is very complete and helpS to increase agent performance
- Live agent tool helps the manager to see in real time the call productivity and manage the campaign quickly
- We could get more info and training about Talkdesk features
- We increased our call productivity by 20%
- We increased our conversion rate by 10%
This tool is much more efficient compared to all the other tools we used to have to manage our call.