Talkdesk = EPIC guest experience!
June 03, 2019
Talkdesk = EPIC guest experience!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is being used by our Guest Experience team at The Escape Game's headquarters. We have 14 store locations, and our team answers the phones for the local store each day! Talkdesk has allowed us to build this team and develop trust with our guests by being "local" while serving our store teams and freeing up their time on the phone so they are able to serve guests face to face.
- The reporting is accurate and incredibly user-friendly. It's nice to have all of the options at your fingertips, rather than a messy back-end to build reports.
- Re-assigning Agents to ring groups is simple, and we need that to be a quick process since our department changes so often!
- The integration with Salesforce has been very useful in managing our guest interactions.
- Having an option to take notes while in a call on web mode would be wonderful!
- Talkdesk has made it possible for our local store team members to be more interactive with guests face to face without having to worry about answering the phone in the lobby.
- Our Guest Experience team is able to work together without error because of Talkdesk's tracking.
- Reporting in Talkdesk has helped us to properly budget for staffing costs within our Guest Experience team.