Great tool for businesses
August 02, 2019
Great tool for businesses
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
In my company we use Talkdesk daily and we love it! It is used by several departments, but mostly by the the CR and Sales Team as they have to call to countries all over the world. They can reach customers easily and track their calls. It is also integrated to Salesforce so that they can add personal information of customers.
- The integration with Salesforce for tracking calls and personal data of customers.
- To call from anywhere to other countries without any problems.
- Great sound quality and the possibility of listening to old calls.
- Sometimes we experience downtime, but I guess it is due to maintenance.
- It is the main tool that we use to sell our product.
- Skype for Business (formerly Lync)
Skype for Business is limited while the Talkdesk is constantly updating and improving. The tool is super easy to use and we can call to different countries with no problems. The most important characteristic is that it is connected to Salesforce so that we can track our calls and also add personal data of customers or comments for future calls.