Great tool for businesses
amanda gerlinger | TrustRadius Reviewer
August 02, 2019

Great tool for businesses

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

In my company we use Talkdesk daily and we love it! It is used by several departments, but mostly by the the CR and Sales Team as they have to call to countries all over the world. They can reach customers easily and track their calls. It is also integrated to Salesforce so that they can add personal information of customers.
  • The integration with Salesforce for tracking calls and personal data of customers.
  • To call from anywhere to other countries without any problems.
  • Great sound quality and the possibility of listening to old calls.
  • Sometimes we experience downtime, but I guess it is due to maintenance.
  • It is the main tool that we use to sell our product.
Skype for Business is limited while the Talkdesk is constantly updating and improving. The tool is super easy to use and we can call to different countries with no problems. The most important characteristic is that it is connected to Salesforce so that we can track our calls and also add personal data of customers or comments for future calls.
We sell all over the world and need the ability to call customers whenever and wherever they are as we have to call our leads as soon as possible. It is also well suited for when a Sales Manager wants to check on his agents he or she has the possibility to listen to the calls and help the agents to improve.

Talkdesk Feature Ratings

Agent dashboard
9
Validate callers
9
Outbound response
10
Call forwarding
8
Click-to-call (CTC)
8
Warm transfer
9
Predictive dialing
6
Interactive voice response
9
REST APIs
8
Call scripts
Not Rated
Call tracking
10
Multichannel integration
9
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
8
Recording
10
Quality management
8
Call analytics
9
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10