Talkdesk - the call solution
August 01, 2019
Talkdesk - the call solution
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We have been using Talkdesk for almost a year now. It is used within the event sales team as we have struggled to find a system that works efficiently to make and receive calls at any location - until now!
It works so well and customers receive a call centre experience no matter where our staff are working. Calls are logged automatically, calls are easy to transfer and cases auto populate with the correct and necessary details which results in fast and efficient customer response and analysis. The Talkdesk dashboard is really useful when managing our agents and monitoring call stats. It tracks service level rates and it integrates with Salesforce which is so useful to record calls and data.
Such an easy to use system and extremely beneficial!
It works so well and customers receive a call centre experience no matter where our staff are working. Calls are logged automatically, calls are easy to transfer and cases auto populate with the correct and necessary details which results in fast and efficient customer response and analysis. The Talkdesk dashboard is really useful when managing our agents and monitoring call stats. It tracks service level rates and it integrates with Salesforce which is so useful to record calls and data.
Such an easy to use system and extremely beneficial!
- Detailed reports on call statistics within teams - useful for monitoring team performances and peak / busy times
- Integrates with Salesforce which is very important when logging calls and data
- Calls are clear and efficient
- Reports could be slightly more user-friendly and easier to tweak where required
- Improved call quality
- Agents are confident to make more outbound sales chases which improves their targets