Talkdesk is very easy to use and lets you provide customer support on the go!
Melissa Lora | TrustRadius Reviewer
August 15, 2019

Talkdesk is very easy to use and lets you provide customer support on the go!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

Our company uses Talkdesk to provide customer support for our medical device to customers. Talkdesk is used as part of an integration of Salesforce Service Cloud to automatically generate cases as soon as a customer reaches out to us via phone.
  • Provide ample support resources and training modules to maximize your use of the product.
  • Allows for call forwarding to mobile devices. Comes in handy when providing customer support on the go!
  • Can be easily integrated with many other softwares.
  • Allow for call returns through mobile devices.
  • Holiday Hours to automatically update per calendar year.
  • Increased the number of users that were able to better understand how to use our product by reaching us via Talkdesk.
I am able to easily navigate the interface and if I am stuck, I can reference their support channels.
The representatives were able to effectively assist me whenever I had any inquiries.
Talkdesk is well suited for organizations that require multiple agents to be available to provide support. It is less suitable for small organizations that are not going to use up to 5 licenses.

Talkdesk Feature Ratings

Agent dashboard
8
Validate callers
8
Outbound response
9
Call forwarding
9
Warm transfer
8
Multichannel integration
9
CRM software integration
9
Inbound call routing
8
Omnichannel inbound routing
8
Recording
10
Quality management
8
Call analytics
2
Historical reporting
8