User-friendly!
August 21, 2019

User-friendly!

Sherihane Lazrag | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk is mostly only used by the customer service department. Since we contact customers outside of North America, it is easier to do so with Talldesk and for the customers as well. We get to track statistics as well as people's progress which is truly helpful during meetings.
  • Very easy to use.
  • The support that we receive is quick and always efficient.
  • It allows us to do many different functions.
  • I do not have any complaints at the moment. As a user, Talldesk is great. Perhaps an administrator may have a different response than me.
  • Helps us increase our satisfaction level.
It has been really helpful for all of us. It's very user-friendly, and new users can get familiar with it extremely quickly.
Talldesk has always been attentive, efficient, and quick to respond during an issue. All issues are always solved in a timely manner.
The cost was nowhere near the other competitors, and we also heard great things about Talldesk from other start-up businesses around Montreal.
Talldesk is recommended for start-up businesses or businesses with about 20-300 employees. It does not require a lot of training to use and is very user-friendly.

Talkdesk Feature Ratings

Agent dashboard
9
Validate callers
9
Outbound response
9
Call forwarding
8
Click-to-call (CTC)
7
Warm transfer
8
Predictive dialing
7
Interactive voice response
7
REST APIs
8
Call scripts
8
Call tracking
9
Multichannel integration
9
Inbound call routing
10
Recording
7
Quality management
9
Call analytics
8
Historical reporting
9
Live reporting
8
Customer interaction analytics
9