Overall Satisfaction with Talkdesk
Talkdesk is mostly only used by the customer service department. Since we contact customers outside of North America, it is easier to do so with Talldesk and for the customers as well. We get to track statistics as well as people's progress which is truly helpful during meetings.
- Very easy to use.
- The support that we receive is quick and always efficient.
- It allows us to do many different functions.
- I do not have any complaints at the moment. As a user, Talldesk is great. Perhaps an administrator may have a different response than me.
- Helps us increase our satisfaction level.
The cost was nowhere near the other competitors, and we also heard great things about Talldesk from other start-up businesses around Montreal.