Item: Talkdesk
Rating: 10
Author: Aghlaen Araly Soto

Use Cases and Deployment Scope

Talkdesk is being used across the whole organization to speak with prospects and current clients. It allows us to contact and keep in touch with clients and prospects. We can identify potential clients and address any problems that current clients have with the software.

Pros and Cons

It is very simple and easy to understand. There is nothing complicated about the way the system is presented. It is incredibly simple to get the hang of using Talkdesk.
The call reporting functions are easy to locate and understand. Again, they keep the reporting simple and to the point.
There is also seamless integration with other software.

The only thing I would like to see added would be more ways to look at the calls logged for the days and months. I would just like to see more options.

Return on Investment

I am an entry level employee so I wouldn't really be able to touch on that. I would say that in my role it has helped.

Alternatives Considered

Google Voice

Talkdesk is definitely easier to use. It is a lot simpler to access and use from your home screen.

Support Rating

Key Insights

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

Talkdesk is well suited, in my opinion, in any sort of sales environment. It is a simple program to utilize and for employees to understand without any sort of interruption or problems. I would say maybe in some sort of analyst role it wouldn't be as appropriate as the call reports aren't incredibly detailed or extensive.

Simple and user-friendly

Overall Satisfaction with Talkdesk