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Yay TalkDesk!
November 19, 2019

Yay TalkDesk!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk is used to monitor calls that come in. It also lets our supervisors know how long we are working on a case after that call!
  • Screen calls let us know who has the training to take the call that's coming in.
  • Fast answer.
  • Great service.
  • Caller's RID numbers come up.
  • Fetching data.
  • Change ringtone.
  • Needs to get updated to stop putting me in after-call work (ACW).
  • Our service levels have gone up.
  • Great for reporting.
All around this is a great tool to use when working at a call center!

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Talkdesk is great at being able to put the customer on hold while we call out to find a solution to a problem.

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
9.8
Inbound call routing
10
Omnichannel inbound routing
10
Recording
8
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated