Talkdesk makes managing customer service agents simple!
November 22, 2019
Talkdesk makes managing customer service agents simple!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
TalkDesk is being used by our operations team to communicate with our customers round the clock. It allows us to maintain a constant open line of communication with the people using our product.
- Allows you to monitor metrics that are important to your business.
- Provides customisable reports for easy and regular tracking.
- Great clarity on live ongoing calls.
- I would like to be able to see when an agent was set to which status without having to pull the data, rather than just what proportion of the hour they were set to each status. The individual graphs that show that an agent was set to (e.g.) available for 20 minutes during 9-10am are useful but I want to know WHEN they were available.
- Being able to search a phone number in TalkDesk to see when the last calls were made would be really useful.
- Would be useful if the live reporting screen displayed how long each agent had been set to each status, without having to expand the box and cover all the other metrics.
- We have come closer to hitting our SLAs since making the switch to Talkdesk.
Talkdesk provides much clearer live reporting.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes