Item: Talkdesk
Rating: 10
Author: Clara Rizzo

Use Cases and Deployment Scope

Talkdesk is been used across all corporate departments in order to register all the information of our customers and clients. We provide them with support and assistance in every step of the process. It is easy to use and it does not matter if you are a new joiner or an experienced senior; there is always room to learn how Talkdesk can help you with even more on your daily tasks.
Also, it is so convenient to keep all the data recorded, easy to use, and easy to manage when working with several tools. Everything is integrated, which makes all daily tasks easier to handle. It helps you gain efficiency.

Pros and Cons

Records call data.
Keeps your telephone's contact numbers saved.
It works well across other platforms like Salesforce.

The way it looks on the platform.
I would like to be able to work both ways (through the browser and the installed app in your laptop).
More updates could help with some issues.

Return on Investment

It has brought more innovation.
It brings to the company more efficiency.
It is a total time-saver.

Alternatives Considered

Oracle Autonomous Database

Oracle was harder to learn to use for a non-tech worker. Also, it is not as user-friendly as Talkdesk. Nonetheless, it was not worthy for the poor results that I could achieve by my own without needing the TEK team every step of the way. It is a matter of personal preferences, but I would not change Talkdesk for any other option in the market.

Support Rating

Support is extremely well delivered in a timely manner. I have not had any situation where I have felt not supported by the team of Talkdesk. The support is there, and it makes the whole experience so much nicer, unlike other platforms were you feel isolated once you have purchased the product.

Key Insights

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

Talkdesk is well suited in those scenarios where you need to do loads of customer service calls. For example, when you need to evaluate NPS, or how is the customer's experience.
Talkdesk is less suited in those scenarios where you don't have the tools to migrate the information of the call to somewhere else, like a database, and then download the information in reports.

Talkdesk is definitely what it promises, it won't let you down.

Overall Satisfaction with Talkdesk