Talkdesk is definitely what it promises, it won't let you down.
November 24, 2019

Talkdesk is definitely what it promises, it won't let you down.

Clara Rizzo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk is been used across all corporate departments in order to register all the information of our customers and clients. We provide them with support and assistance in every step of the process. It is easy to use and it does not matter if you are a new joiner or an experienced senior; there is always room to learn how Talkdesk can help you with even more on your daily tasks.
Also, it is so convenient to keep all the data recorded, easy to use, and easy to manage when working with several tools. Everything is integrated, which makes all daily tasks easier to handle. It helps you gain efficiency.

Pros

  • Records call data.
  • Keeps your telephone's contact numbers saved.
  • It works well across other platforms like Salesforce.

Cons

  • The way it looks on the platform.
  • I would like to be able to work both ways (through the browser and the installed app in your laptop).
  • More updates could help with some issues.
  • It has brought more innovation.
  • It brings to the company more efficiency.
  • It is a total time-saver.
Oracle was harder to learn to use for a non-tech worker. Also, it is not as user-friendly as Talkdesk. Nonetheless, it was not worthy for the poor results that I could achieve by my own without needing the TEK team every step of the way. It is a matter of personal preferences, but I would not change Talkdesk for any other option in the market.
Support is extremely well delivered in a timely manner. I have not had any situation where I have felt not supported by the team of Talkdesk. The support is there, and it makes the whole experience so much nicer, unlike other platforms were you feel isolated once you have purchased the product.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Talkdesk is well suited in those scenarios where you need to do loads of customer service calls. For example, when you need to evaluate NPS, or how is the customer's experience.
Talkdesk is less suited in those scenarios where you don't have the tools to migrate the information of the call to somewhere else, like a database, and then download the information in reports.

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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