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Time-saving and simple to use
November 21, 2019

Time-saving and simple to use

Federico Battista | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Great functionality for the large number of outbound I daily make. It is also easy and simple to use and the Callbar interface integrated with Salesforce is brilliant!
  • The callbar allows you to use other programs and have the call always under control.
  • It really easy to change the number from which you call.
  • The dashboard with the statistics is really clear and useful.
  • The possibilty of adding a calling list.
Support is always quick and polite.

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Talkdesk is incredibly useful and functional when you need to make hundreds of outbound calls a day. You can use other programs always keeping calls under control, easily seeing the name and call times. It is very useful to monitor both your and the team's statistics.

Talkdesk Feature Ratings

9.8
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Predictive dialing
10
Interactive voice response
9
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
9
CRM software integration
10
8.7
Inbound call routing
8
Omnichannel inbound routing
8
Recording
10
Quality management
9
Call analytics
8
Historical reporting
8
Live reporting
8
Customer surveys
9
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated