November 21, 2019
Score 7 out of 10
Overall Satisfaction with Talkdesk
Talkdesk is used across the whole organization and predominantly used to make contact with our customers and keep an audit trail of calls.
- More organised call tracking.
- Not missing out on any calls.
- Allowing us to audit phone calls and improve customer service.
Do you think Talkdesk delivers good value for the price?
Are you happy with Talkdesk's feature set?
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Very well suited to fully concentrate on the customer while the call is ongoing and then the ability to go back and listen to the calls again for missing points. However this strength becomes a weakness when 24 hours has passed, it becomes incredibly difficult to source out specific calls after the fact.