Talkdesk Performances
November 21, 2019
Talkdesk Performances
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is used across the whole organization and predominantly used to make contact with our customers and keep an audit trail of calls.
- Logging calls made.
- Keeping track of calls in the wait list and timing.
- And ease of creating reports.
- Finding specific calls in the future.
- Creating more complex reports.
- Auditing phone calls.
- More organised call tracking.
- Not missing out on any calls.
- Allowing us to audit phone calls and improve customer service.
No other software was used before Talkdesk. Just a normal phone number.
Do you think Talkdesk delivers good value for the price?
Not sure
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes