Talkdesk Performances
Tunji Amushan | TrustRadius Reviewer
November 21, 2019

Talkdesk Performances

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

Talkdesk is used across the whole organization and predominantly used to make contact with our customers and keep an audit trail of calls.
  • Logging calls made.
  • Keeping track of calls in the wait list and timing.
  • And ease of creating reports.
  • Finding specific calls in the future.
  • Creating more complex reports.
  • Auditing phone calls.
  • More organised call tracking.
  • Not missing out on any calls.
  • Allowing us to audit phone calls and improve customer service.
No other software was used before Talkdesk. Just a normal phone number.
Not much support has been requested myself in my usage history.

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Very well suited to fully concentrate on the customer while the call is ongoing and then the ability to go back and listen to the calls again for missing points. However this strength becomes a weakness when 24 hours has passed, it becomes incredibly difficult to source out specific calls after the fact.

Talkdesk Feature Ratings

Agent dashboard
5
Validate callers
5
Outbound response
8
Call forwarding
8
Click-to-call (CTC)
8
Warm transfer
6
Predictive dialing
7
Interactive voice response
8
REST APIs
8
Call scripts
8
Call tracking
8
Multichannel integration
2
CRM software integration
1
Inbound call routing
7
Omnichannel inbound routing
7
Recording
7
Quality management
5
Call analytics
6
Historical reporting
2
Live reporting
7
Customer surveys
10
Customer interaction analytics
7