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Makes my day easier!
November 21, 2019

Makes my day easier!

Baily Boaz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

We use Talkdesk to talk to our customers. It is nice to have it connected to Salesforce; that way we can select who we are speaking to, right from the call itself.
  • Connects to Salesforce.
  • I can log my calls right on Talkdesk.
  • No double logging!
  • Random sound error bugs.
  • Saves me time!
They come to our company and help us in person. It's super nice!

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

It's perfect for talking to customers and logging conversations. It's also good for transferring between other colleagues/teams in my company.

Talkdesk Feature Ratings

6.5
Agent dashboard
Not Rated
Validate callers
8
Outbound response
8
Call forwarding
8
Click-to-call (CTC)
5
Warm transfer
8
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
5
Multichannel integration
5
CRM software integration
5
5.3
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
7
Quality management
5
Call analytics
5
Historical reporting
5
Live reporting
5
Customer surveys
5
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated