Talkdesk is amazing!
November 26, 2019
Talkdesk is amazing!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talksdesk is used for our customer service and sales/marketing department. We use Talkdesk to communicate with our customers. Talkdesk allows us to communicate any issues the customer may be experiencing whether it be the garments do not fit properly, the customer having issues with accessing our website, or general questions from customers.
- Talkdesk provides clear communication between the agent and the customer. It is easy to hear exactly what the customer is saying and vise vera.
- Talkdesk connects with Zendesk which helps in easily identify who is calling.
- Status updates make it easy to see where my coworkers are at; may that be on a call, finishing up a call or on a break.
- Rarely, calls are dropped. Typically, this issue occurs when the weather is acting up.
- Rarely, there is a lag on either the customer's end or the agent's end.
- Sometimes the time it takes for the call to connect to Zendesk takes a minute longer than I prefer.
- Customer satisfaction
- Up in sales
- Great reviews
Do you think Talkdesk delivers good value for the price?
Not sure
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes