Talkdesk is amazing!
Madison Loftus | TrustRadius Reviewer
November 25, 2019

Talkdesk is amazing!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

Talksdesk is used for our customer service and sales/marketing department. We use Talkdesk to communicate with our customers. Talkdesk allows us to communicate any issues the customer may be experiencing whether it be the garments do not fit properly, the customer having issues with accessing our website, or general questions from customers.
  • Talkdesk provides clear communication between the agent and the customer. It is easy to hear exactly what the customer is saying and vise vera.
  • Talkdesk connects with Zendesk which helps in easily identify who is calling.
  • Status updates make it easy to see where my coworkers are at; may that be on a call, finishing up a call or on a break.
  • Rarely, calls are dropped. Typically, this issue occurs when the weather is acting up.
  • Rarely, there is a lag on either the customer's end or the agent's end.
  • Sometimes the time it takes for the call to connect to Zendesk takes a minute longer than I prefer.
  • Customer satisfaction
  • Up in sales
  • Great reviews
Talkdesk and Zendesk connect to each other so it is quick and easy to access the customer's account.
I rarely have issues and if I do come across an issue it is resolved quickly and easily.

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

The customer calls in with an issue regarding the sizing of their suit. The customer calls in and we can handle the fit issue right away.

Talkdesk Feature Ratings

Agent dashboard
9
Validate callers
9
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
9
Warm transfer
9
Predictive dialing
9
Interactive voice response
9
REST APIs
9
Call scripts
9
Call tracking
9
Multichannel integration
9
CRM software integration
9
Inbound call routing
9
Omnichannel inbound routing
9
Recording
9
Quality management
9
Call analytics
9
Historical reporting
9
Live reporting
9
Customer surveys
9
Customer interaction analytics
9