Item: Talkdesk
Rating: 8
Author: Verified User

Talkdesk is used across the whole organization. It provides a phone system for the various outbound calls made by our contact personnel.

I love how well Talkdesk integrates with our Salesforce database.
I enjoy being able to get ahold of the Support team quickly, and that problems are quickly resolved when they arise.

It is frustrating when Talkdesk logs me out of itself. I believe the problem is something to do with the Salesforce integration, but it is frustrating nonetheless.

We are able to determine when our highest call volume and longest duration call topics are based on call dispositions and other reporting systems. These features are very helpful in maximizing our utility.

I am giving this rating because I want to help other companies enjoy the benefits that we have seen from using Salesforce in our office.

Yes

Yes

I wasn't involved with the selection/purchase process

Yes

It is great for making outbound calls. I wish there were an easy way to see my call history.

Talkdesk - improving our lives

Overall Satisfaction with Talkdesk