Item: Talkdesk
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Talkdesk is used through out the whole company. It's been a software we have been using for a couple years. It seems to be liked by all the employees in each dept. It's made it easy to work remotely as well. I'm a happy user of Talkdesk. The software has been great.

Pros and Cons

Handsfree.
Internet based.
Easy to use.

I have to reboot my computer at times.
It will put me in away status automatically.
Sometimes it rings and no one is there.

Return on Investment

great for calls
great for more productivity
The software is great

Alternatives Considered

Talkdesk

Talkdesk is the only company I have used for online phone service. This is the first job I have used something like this for. I think this has made my job much more productive. I'm not sure how I would be able to get anything done without this software. The handsfree is the best.

Support Rating

Talkdesk has been great. I haven't had any issues yet that I need to discuss with the support team.

Usability

Talkdesk usability is great. It's an easy software to use. I recommend this to anyone whose job is based on phone calls. My whole job is phone based. I talk to several people a day. This makes my days so much easier. This is the best software my company could have purchased.

Key Insights

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Other Software Used

Talkdesk, Talkdesk, Talkdesk

Likelihood to Recommend

I would give Talkdesk an 8. I'm happy with the software and I plan on continuing to use it. It needs a few updates. Sometimes I have to reboot my computer. Sometimes the software will freeze up. It would be nice to get the glitches fixed. Other than the slight problems the software is great.

Talkdesk user

Overall Satisfaction with Talkdesk