We should've switched over to Talkdesk sooner
September 24, 2020
We should've switched over to Talkdesk sooner
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is used daily by our customer service team to handle incoming and outgoing calls from leads and partner agents. TalkDesk is more reliable and offers better sound quality than the product we were using before.
- Great sound quality while on calls.
- Works great with Salesforce.
- Customer Support is available to help.
- Need to be able add/delete contacts to our favorites list.
- Callbar App could be more intuitive.
- Would like to be able to put a caller on hold before transferring... at the moment we use Mute.
- Improved communication with leads
- Better reporting capabilities
- Increased productivity
Should've switched over to Talkdesk sooner! Compared to RingCentral, the sound quality of the calls and the functionality of the Talkdesk app overall are much better and reliable. Talkdesk has made our job easier and in turn, made our team more effective.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
No
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes