Item: Talkdesk
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Talkdesk is a wonderful tool as it allows all employees at the company I work at to communicate with customers and clients with just one click. It removes the need to purchase cell phones as everything can be efficiently done on the computer. Recorded calls are also great for training/learning purposes.

Pros and Cons

Search feature
Sound quality
Recording calls/storing calls

Possibility of starring really great calls

Alternatives Considered

I have not used any other products outside of Talkdesk for calling online.

Key Insights

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Other Software Used

Zendesk, Salesforce CMS, Tableau Desktop

Likelihood to Recommend

It is an extremely appropriate system when one has other systems they need to work with that are also online. Like a customer/client base they need to work with on a different platform. It becomes very easy to navigate between one and the other. Especially with the extension where you can double click on a phone number and the option to call with Talkdesk comes up.

Employee Feedback on Talkdesk

Overall Satisfaction with Talkdesk