A very comprehensive, easy-to-use call center solution. Quick to add new numbers globally.
February 05, 2021
A very comprehensive, easy-to-use call center solution. Quick to add new numbers globally.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk as our call center solution for our customer support team. We
have a small support team (10 people) who need to provide global coverage on 24x5 basis. We process about 100 inquiries daily, in four languages, chosen from the IVR system. With COVID, our agents are 100% working from home now.
have a small support team (10 people) who need to provide global coverage on 24x5 basis. We process about 100 inquiries daily, in four languages, chosen from the IVR system. With COVID, our agents are 100% working from home now.
Pros
- Adding a new phone number in a new country takes two minutes and you have a working number there.
- It integrates well with our Salesforce solution.
- Their support is always quick and helpful.
- Talkdesk is extremely easy to use.
Cons
- Reporting might be well elaborated but I sometimes find it hard to navigate and find what I'm looking for.
- Unfortunately, some countries have a legal requirement that you have to have a local presence in order to have a national or toll-free line there. Not sure if Talkdesk can do anything about it but that's our greatest pain.
- The ability to quickly provide global call center coverage out of multiple locations has helped us retain customers and achieve 90% CSAT (customers saying they are happy or very happy from the support they receive).
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes
Comments
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