Item: Talkdesk
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I use Talkdesk every day--working from home right now. The sound quality is really great and I don't even need to use a headset. With the admin feature, you can check all the calls made and also check the recorded calls. This is one of the best tools I would recommend to any business.

Pros and Cons

Clear
Easy to use
Aesthetically pleasing

Bad quality when Internet signal is bad

Return on Investment

It made communication better with clients

Key Insights

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Other Software Used

LinkedIn Jobs

Likelihood to Recommend

Talkdesk is most appropriate for almost any business where you want to have transparency about all the outbound or inbound calls made at a business. We have details about what time a call was made and by whom. One situation I'd recommend not using Talkdesk for is if you want to make a personal or private call with sensitive information. Then it is better to use a personal phone.

One of the best tools I would recommend to any business

Overall Satisfaction with Talkdesk