Talkdesk elevated our customer service levels!
March 22, 2021
Talkdesk elevated our customer service levels!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk has allowed our company transparency and metrics to help improve our customer's experience. The integration into Salesforce has increased productivity and allowed more inclusion of customer information between the two platforms.
- Transparency of data metrics
- Integration into Salesforce
- Great dashboards and reporting
- Reporting and more reporting into Salesforce to use on dashboards.
- More In-depth instructions on what Talkdesk can do with Integrations.
- Reducing ACW
- Increased agent productivity
Our account manager is amazing! Eitan always gets us the answers we need!
Five9. We switched from them to Talkdesk. No comparison for the better.