Overall Satisfaction with Talkdesk
We use Talkdesk in two departments: Customer service and Sales. We primarily use it for call routing and Zendesk/Salesforce integration.
- Call routing
- Zendesk integration
- Salesforce integration
- Voicemail handling
- Voicemail transcription
- Admin studio
- Increased agent productivity.
- Reduced average handle times.
We've only used Talkdesk for about 3 months so far and not a lot of tickets were opened. Though the few times we opened them, they were handled fast.
- Five9 and 8x8 Contact Center
The reason we selected Talkdesk is because of the Salesforce integration. We found out Talkdesk/Salesforce integration is superior compared to the other vendors.