Talkdesk is a great tool. I highly recommend.
March 23, 2021

Talkdesk is a great tool. I highly recommend.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

I use Talkdesk to call restaurant owners across Canada.
  • Easy to call our partners.
  • Just copy and paste the phone number on TD.
  • No need to login again as my credentials are saved.
  • More access to Data and stats reports.
  • Allow calls back for each user or even notifications a customer tried to call.
  • Tell us how many times we called a given phone number when we dial.
  • Increase productivity
  • Save us time
  • We can call more partners from Talkdesk
Very user friendly
When we call partners across the country, the quality of the call is great, even better than a cell phone call.
Very user-friendly; anyone can use it without training.

Talkdesk Feature Ratings

Validate callers
10
Call forwarding
8
Click-to-call (CTC)
10
Warm transfer
7
Call tracking
10
Inbound call routing
10
Recording
10
Quality management
10
Call analytics
5
Historical reporting
6
Live reporting
10