Overall Satisfaction with Talkdesk
Whole organization. Tracking performance goals, ability to listen to calls previously made when issues arise, reporting, etc.
- Not my department.
- Makes documenting Workers Comp claims very accurate due to the ability to listen to original intake calls.
Roll out was smooth and we were up and running with very few issues.
I have never had to call or ask for support. The system runs pretty seamlessly from a user standpoint.
Do you think Talkdesk delivers good value for the price?
Are you happy with Talkdesk's feature set?
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Working in Workers Comp, we often have to go into previously recorded phone calls to listen to what the claimant stated to the case manager for clarification if documentation is not adequate to tell the entire scenario.