Overall Satisfaction with Talkdesk
Whole organization. Tracking performance goals, ability to listen to calls previously made when issues arise, reporting, etc.
- Call playback.
- Voicemail.
- Search capabilities.
- Tracking performance.
- Reports are difficult to create.
- Not my department.
- Makes documenting Workers Comp claims very accurate due to the ability to listen to original intake calls.
I have never had to call or ask for support. The system runs pretty seamlessly from a user standpoint.
Do you think Talkdesk delivers good value for the price?
Not sure
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes