Talkdesk is the best!
Overall Satisfaction with Talkdesk
Talkdesk is being used in our daily operation as a contact center. The operations team/department uses the tool to receive and make calls to our clients. With this tool, we are able to help our customers with their issues/concerns, especially placing their online orders. We are also able to record calls for future reference.
Pros
- Record calls.
- Generate reports.
- Make outbound calls.
- Receive inbound calls real time.
- Save voicemails.
Cons
- Can't see the hold time in current call.
- Issues with Talkdesk Chat.
- Incomplete data report.
- No filter option in Talkdesk Email.
- Call recordings being cut off when the call is put on hold.
- Increased agents' productivity.
- Gives better experience with the clients.
- Increased contact center generated revenue.
- Reduced AHT.
Call recording, chat transcripts, and email transcripts being saved in the tool is very helpful and it indeed exceptionally supported my task and finish my deliverables quickly. We also use this for day-to-day reports for our analysis and root causing which helps with the business improvement, as we are capturing the business challenges and successes.
Talkdesk is very user-friendly and beneficial for our daily tasks and deliverables. It also provides more accurate data and reports compared with the previous tools we used. There are also limitations on the previous tool unlike in Talkdesk where we can find mostly what we need for analysis reports for business improvement.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes
Comments
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