Talkdesk
Updated September 05, 2022

Talkdesk

Vanessa Fland | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

I use Talkdesk on a daily basis to contact my clients. The only problem that occurs is that sometimes it cancels the calls during the conversation but overall I am satisfied with the application.
  • Good call quality
  • Status message
  • Connected to Salesforce
  • Connection issues
  • Correct faulty numbers automatically
  • Couldn‘t tell.
I am not giving it 10 points here cause I am not familiar with all of its functions. The application works fine for me.
I enjoy Talkdesk however competitors’ applications provide the option to have multiple calls on different lines which is missing here

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

It’s well suited for a work environment where you work with inbound and outbound calls.

Talkdesk Feature Ratings

Agent dashboard
8
Validate callers
6
Outbound response
5
Call forwarding
7
Click-to-call (CTC)
7
Warm transfer
7
Predictive dialing
7
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated