The only tool that gathers all you need
July 17, 2022

The only tool that gathers all you need

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk workspace offers you complete visibility of your day-to-day tasks. However, it has some areas for improvement, such as * More options for custom colors and/or aid for blind people. * During calls, it won't let you change your status to avoid an incoming call when users are not ready yet.
  • Full visibility of your team acivity
  • Visual aids and customization of tools
  • Its icons are very intuitive
  • More colors, or high contrast/dark mode
  • More languages
  • More fonts
  • Helps us to take care of the queues and provide help on real time
  • Some features increase ACW
  • Productivity has increased over 33%
I have been using Talkdesk for over a year, comparing the other tools I have used such as Avaya or Cisco, this is very easy to stick with. and the training material is always clear. anyone can use it. Overall this is one of the best tools, including all kinds of communication channels and client integrations.
Before this, I was stuck with many other tools. But once it came 5 tools were resumed in just one. The results are impressive, agents have more control of their actions and are able to provide quick solutions. Although it is expensive it is worth the price. It adapts to every windows or apple device.
so far I haven't requested help. But my manager has received the most customized and professional tech support.
Talkdesk gathers everything you need to work, voice, chat email, SMS, and client applications.

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Talkdesk is very useful when tracking information regarding your clients and their activity. Users are very engaged with the usage of this tool. Its new version called workspace, allows us to do even more from seeing their status to seeing live videos of what they're doing and providing help in real-time.

Talkdesk Feature Ratings

Agent dashboard
Click-to-call (CTC)
Warm transfer
Call tracking
Multichannel integration
CRM software integration
Inbound call routing
Omnichannel inbound routing
Quality management
Call analytics
Historical reporting
Live reporting