Item: Talkdesk
Rating: 8
Author: Jessica Gales

Use Cases and Deployment Scope

I use Talkdesk for my day to day calling. Answering inbound calls, calling out and transferring. We have it linked to Salesforce so management can track our calls and it is easy if we need help on a call from an Engineer for them to jump on at any time.

Pros and Cons

linking with the Salesforce account
ease of use
transferring calls

Sometime the calls will go silent and now allow us to hang up
Sometimes there is an echo
a better sounding voicemail like we are not a robot.

Return on Investment

increase in customer contact
better tracking
increase agent productivity

Usability

It is very easy to use and makes my job easier. It is nice that it links to Salesforce.

Implementation Rating

It was a pretty easy to deployment once I figured out the chrome extension. They are a lot of updates.

Exceptional Examples of Talkdesk Support

I have never had to reach out to support on the product. Usually if there any issues, I restart and it solves any issues. Seems like most issues are linked to network issues.

Alternatives Considered

Five9

Talkdesk seems to have less issues with sounds issues. It is very easy to use.

Key Insights

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Other Software Used

Salesloft

Likelihood to Recommend

Talkdesk is great for a Sales Organization that has to be on the phone all the time. Also, if you use Salesforce it is amazing that it can link calls straight to their account. I have seen where it may not work good with Zoom if you call in on it so if you have a lot of meetings, it is best just to use computer audio.

Talkdesk is very easy to use and helps me do my job better

Overall Satisfaction with Talkdesk