TrustRadius
Kuhltech Computers Loves TeamViewer
https://www.trustradius.com/remote-desktopTeamViewerUnspecified8.51390101Updated December 23, 2015
Kuhltech Computers Loves TeamViewer
Software Version
Version 9.0
Modules Used
- IT Brain Module
Overall Satisfaction with TeamViewer
In my company I support Users in a range of environments from residential to industrial and every where in between. TeamViewer has given me the flexibility to be in multiple places at once and provide top notch remote support and monitoring for my clients. Without its robust options, I wouldn't be able to accomplish half of what I do in one day. There are a lot of programs out there that provide a method to remotely access a computer, but none that I have found that work so fast and seamlessly with the ability to transfer files quickly and securely. And with the IT Brain module I can be proactive in knowing what patches or updates I need to make for clients, which is a great way to drum up more work when things are slow and give the client a feeling that you are always looking out for them.
- The first time I used TeamViewer, the biggest thing that blew me away was the speed! Going from Windows Remote Desktop and WINVNC, TeamViewer was so much faster and had so many more options.
- The Ability to remotely reboot a computer into safe-mode! I have used this function so many times for remotely removing viruses for clients.
- The ability to adjust your experience settings based on what your connection speed is. I work on systems where the internet connection leaves a lot to be desired, and this is a wonderful function.
- A full featured communication panel. Not only can I chat with my users, but I have Voip and video chat too!
- I can record my sessions!
- Not really sure there are any if there are I haven't thought of them yet. Maybe the price its a little on the expensive side, but after using it for a while on the free trial I just had to buy it. I couldn't live without it.
- I can help clients from anywhere - even from my phone while at the store.
- TeamViewer has more than paid for itself with the ability to provide remote support to multiple clients at once.
There is nothing out there that I have found that has all of the features and the speed and flexibility.
Using TeamViewer
TeamViewer Implementation
- Implemented in-house