Item: TeamViewer
Rating: 10
Author: Denis Rudd II, Ph.D.

Overall Satisfaction with TeamViewer

Use Cases and Deployment Scope

We use TeamViewer as a temporary solution to remoting into workstations. When my sales staff is sick, we set up an instance of TeamViewer on their work and home laptop/desktop. They can remote into their machines, check their email, and access all our internal resources. Our trainers also use the tool to remote into various computers throughout our office. Personally, I use the tool to provide one-on-one assistance when I am training a person on new software or I am troubleshooting issues with computers. TeamViewer is inexpensive and easy to set up.

Pros and Cons

Pros

Easy setup and small download.
You can view multiple monitors at the same time or independently.
If you want to test it out, you can use the free version and see if it fits your needs.

Cons

Version differences between machines require that you update to the most current version or have version parity.

Return on Investment

I don't have to invest a lot of money to get robust features.
My employees find the tool simple and easy to use.

Alternatives Considered

GoToMyPC

We use GoToMyPC for some of our classes, and it serves the purpose for training students. It, however, is too complicated to set up for daily employee use.

Other Software Used

Skype for Business, Microsoft Office 365, GoToMyPC

Likelihood to Recommend

SMBs will like the cost, ease of use, and flexibility of the tool. Even someone that isn't very proficient with a computer can still use the product without difficulty.

TeamViewer Feature Ratings

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TeamViewer: Cheap Remote Tool for Businesses