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Not Free But Worth It!
Updated July 06, 2021

Not Free But Worth It!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

Being an engineering consulting company means we have a lot of clients that we need to support remotely because most of our clients are not within driving distance but also need 24/7 support. We use TeamViewer to quickly log into client computers to do troubleshooting or test software with hardware that is only available at the customer site. It cuts down on travel costs and greatly improves our response time.
  • Ability to keep a list of multiple computers across a lot of sites. The organization and grouping is nice.
  • I can use it on my PC, Mac, or iPhone and it works great on any platform.
  • It supports multiple screens very well.
  • It’s version specific so if a client has a newer version installed then I have to pay to upgrade.
  • They swapped to a subscription model instead of a one-time purchase.
  • If the network connection is poor I have to try multiple times in order to connect to the computer.
  • It’s not extremely reliable when it comes to being able to connect to remote computers every time.
  • Reduces our travel cost significantly, especially for quick trips.
  • Enables our company to support clients regardless of location which means we win business against local competitors.
  • We can provide 24/7 support as a service when bidding projects to clients. Using TeamViewer reduces the burden on our engineers, too.
One of our main clients has restrictions on the browser choice and what plugins can be added so that removed Chrome as an option. TeamViewer is standalone and while it is paid, the client doesn’t need to pay for their side so you can install it on multiple client machines. It’s also really easy to use across platforms and I can have multiple connections open at the same time.
If you need to quickly do a remote session with a client and see what they are seeing on their end for troubleshooting or need to do a Remote Desktop connection without being on the same network then it’s fantastic. It’s also good for transferring files and copy-paste is also supported across your computer and the remote one. If the file is really large then the transfer can take a long time, though. Because of the reliability issues I have experienced I wouldn’t recommend it for critical applications.

TeamViewer Feature Ratings

Remote Administration
9.3
Screen sharing
10
File transfer
8
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
10
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
8
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

TeamViewer Security and Support

We did not purchase premium support outside of the standard support that comes along with a business license. I haven't had to use their technical support but have had to use their billing support, which was kind of rough coming from a really large company. TeamViewer expects you to pay via PayPal but we don't do that as a really large corporation so each year the license renewal is a big pain.

Using TeamViewer

I have used it for years but I can easily have someone else install it and be using it within minutes. It’s very intuitive and the information I need from a client is obvious to them so it’s easy to get that information from whoever is operating the client machine.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Connecting to clients using one-time codes.
  • Transferring files.
  • Sharing hotkeys between the host and client.
  • The mobile app works very well.
  • Updating information for existing computers in my list.
  • Copy Paste of login information for windows isn’t supported.
  • File transfers take a long time.
Yes - It’s great. Obviously not an ideal platform but it’s intuitive to use and provides a great option for me to do immediate support when I’m out away from my office. It’s very smooth and has a lot of options for how you can use it. The best mobile Remote Desktop app I have used.