Best in class remote assistance software.
March 30, 2019

Best in class remote assistance software.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

This software is being used by multiple departments in my organization. My colleagues from other departments use this software for sharing files across systems. In my department, I frequently use this software to access my computer system remotely. It helps me to increase my productivity by connecting me with my system where I store all my work.

Pros

  • It is very good at sharing heavy files from one system to another.
  • It can establish cross-platform(between Mac OS and Windows) connections as well.
  • Its user interface is easy to understand.

Cons

  • This software depends on internet connection. Without the internet it doesn't work.
  • Chat functionality doesn't work very well. It should be well integrated.
  • Sometimes It gets disconnected automatically and one user has to call the other user to restart this application again for re-connection.
  • It helps me to maintain my work productivity when I am away from my office. I can do all my office work efficiently from my office system even without sitting there.
  • I don't require any physical drive for transferring data from one system to another. It saves my cost on physical drives.
  • With the help of this software, the maintenance department easily repairs my system from their respective location. It saves transportation cost as well.
This is the first and only software I used and I am still using it. I find it suitable for my requirements.
This software is very useful when I need to share heavy files with my colleagues without connecting any physical drive to my computer system. By connecting to my colleague's system via this software, I easily transfer multiple files to my colleague's system. And any time I go outside of our station for office work and I require system access, I prefer to connect my office system from my current location via Team Viewer.

TeamViewer Feature Ratings

File transfer
9
Instant message
7
Session record
8
Annotations
8
Not Rated

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