TeamViewer Review
September 27, 2019

TeamViewer Review

Jerome Pierce | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

My Helpdesk Team uses this product for our AV Events. It allows us to remote control presentations and the main laptop being used at the podium. The product is solid and we have had zero lost connection issues. It's easy to use and seamless.
  • Remote Control for AV Events
  • Reconnects seamlessly if the internet signal is dropped
  • Very Easy and straightforward
  • Has remote file transfer capabilities
  • Would like to see more effort put into security/Encryption features
  • Would like to be able to invite someone to a TeamViewer connection
  • Helps keep I.T. in the background so the events look seamless - saves the tech from interrupting a show by coming up to the podium
  • Has helped us reduce the amount of desk visits by being able to remotely handle situations
I haven't had the need to utilize support - so I'm neutral

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Perfect for AV events when the main laptop is at the podium and the tech is located in the back of a room or behind the stage.

TeamViewer Feature Ratings

Screen sharing
9
File transfer
9
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated