Remote user support has become easy and simple
October 10, 2019

Remote user support has become easy and simple

Dinesh Selvachandra | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TeamViewer

TeamViewer helps is to remotely assist our clients and users who are not tech savvy to configure and also to help with issues faced on the system.
  • Secure remote access.
  • Ability to run and access unattended.
  • PC to PC works very well with nice additional tools.
  • Access can be configured such as file copying.
  • Ability to talk to the person on the other side.
  • Expensive
  • Mobile phone application is not so user friendly.
  • Sometimes connection does not work, and no proper error message given (such as firewall blocked)
  • The support team no longer needs to visit users
  • Cost and time spent is minimised
Didnt need to contact support so far

Do you think TeamViewer delivers good value for the price?

No

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

No

When you want to remotely assist users who have trouble with their PC. It provides you with all necessary tools to support.

TeamViewer Feature Ratings

Screen sharing
8
File transfer
9
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
8
Initiate remote control from mobile
4
Remote management of servers & workstations
8
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
6