Remote user support has become easy and simple
October 10, 2019
Remote user support has become easy and simple
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
TeamViewer helps is to remotely assist our clients and users who are not tech savvy to configure and also to help with issues faced on the system.
Pros
- Secure remote access.
- Ability to run and access unattended.
- PC to PC works very well with nice additional tools.
- Access can be configured such as file copying.
- Ability to talk to the person on the other side.
Cons
- Expensive
- Mobile phone application is not so user friendly.
- Sometimes connection does not work, and no proper error message given (such as firewall blocked)
- The support team no longer needs to visit users
- Cost and time spent is minimised
Do you think TeamViewer delivers good value for the price?
No
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
No
Comments
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