Seamlessly access a different world, from the comfort of your seat.
Updated September 22, 2019

Seamlessly access a different world, from the comfort of your seat.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

TeamViewer is used by our organisation in two main ways. The first way in which TeamViewer is used is by the internal IT department to provide remote support to users across multiple sites. This facilitates screen sharing and rapid solving of problems. The second way in which TeamViewer is used is by individuals who wish to access their desktop computers from a remote location. It solves a major problem that employees still have access to their computers in emergency situations and can handle these situations from afar.
  • Easy to set up and use by an inexperienced user.
  • Encrypted data transmission allowing secure use across open networks.
  • Access control within TeamViewer allows only certain users to access a remote workstation whilst it is logged off, thereby meaning any attempts to hack into the computer via Teamviewer will not be allowed if not a permitted user.
  • The connection from TeamViewer to mobile devices is present, but it is not the most polished integration at present. This may be the fault of the mobile-side application though.
  • Options to record remote sessions are available, but obscure. The option to record can be set automatically though.
  • Settings with regards to when TeamViewer is available for a connection, and in what mode it is running (Unattended or Logged-in) are not clear to a new user.
  • Remote access to all network-connected users has been enabled resulting in fewer physical call-outs, and thus costs to move around.
  • Logging of remote sessions has enabled management to keep track of connections, locations, and intent of each, thus providing traceability.
  • By using remote access to connect to terminals without peripherals it has slashed the hardware costs within the company.
I have previously worked with TightVNC, which has a clunky, out of date interface that make connections really difficult to start. For a new user, the software is likely to be off-putting. The connection handling and screen rendering result in a very slow connections with lots of lag. Teamviewer, on the other hand, has a seamless interface that compensates display quality based on broadband connection quality.
Teamcenter and their support team deserve a full 10 for the platform that they have provided. In saying this, I must note that I have not ever had to deal with a consultant or chat bot to figure any questions out. The user instructions and articles on their website, combined with the self-explanatory interface provide an integrated support experience.
Well Suited:
  • Remote software support for users who are based in different geographical locations.
  • Access to remote hardware units that do not have peripherals (Screen, keyboard, mouse, etc) attached.
  • Small file transfers between two sessions.
  • Hosting meetings with screen sharing.
Not Well Suited:
  • Facilitating large file transfers,
  • As a replacement for proper video conferencing software,
  • Handling multiple connections simultaneously, or managing multiple support sessions.

TeamViewer Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Centralized management dashboard
Session record
Monitoring and Alerts
Multi-platform remote control

Using TeamViewer

TeamViewer has always been an extremely easy product to use, all the way from setup, to first connection, to sharing screens and transmitting files. The ease and security with which connections are initiated make it very user friendly. The tabs are ordered logically and each contains a set of functions that fit together well. TeamViewer is my personal favourite for use at home, as well as at the office and has never given me any major headaches.