Seamlessly access a different world, from the comfort of your seat.
Updated September 22, 2019
Seamlessly access a different world, from the comfort of your seat.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
TeamViewer is used by our organisation in two main ways. The first way in which TeamViewer is used is by the internal IT department to provide remote support to users across multiple sites. This facilitates screen sharing and rapid solving of problems. The second way in which TeamViewer is used is by individuals who wish to access their desktop computers from a remote location. It solves a major problem that employees still have access to their computers in emergency situations and can handle these situations from afar.
- Easy to set up and use by an inexperienced user.
- Encrypted data transmission allowing secure use across open networks.
- Access control within TeamViewer allows only certain users to access a remote workstation whilst it is logged off, thereby meaning any attempts to hack into the computer via Teamviewer will not be allowed if not a permitted user.
- The connection from TeamViewer to mobile devices is present, but it is not the most polished integration at present. This may be the fault of the mobile-side application though.
- Options to record remote sessions are available, but obscure. The option to record can be set automatically though.
- Settings with regards to when TeamViewer is available for a connection, and in what mode it is running (Unattended or Logged-in) are not clear to a new user.
- Remote access to all network-connected users has been enabled resulting in fewer physical call-outs, and thus costs to move around.
- Logging of remote sessions has enabled management to keep track of connections, locations, and intent of each, thus providing traceability.
- By using remote access to connect to terminals without peripherals it has slashed the hardware costs within the company.
I have previously worked with TightVNC, which has a clunky, out of date interface that make connections really difficult to start. For a new user, the software is likely to be off-putting. The connection handling and screen rendering result in a very slow connections with lots of lag. Teamviewer, on the other hand, has a seamless interface that compensates display quality based on broadband connection quality.