Good product. Hefty price tag! Watch out for "Automatic Renewal"!
September 30, 2020
Good product. Hefty price tag! Watch out for "Automatic Renewal"!

Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
The two owners (myself included) use or have used TeamViewer to stay connected to our company computers/terminals when we are at home, on the road, or out of town. It enables us to work from home, and to stay connected even when traveling for seminars, meetings, and etc. Or even if we want to check in while on vacation!
Pros
- Team Viewer provides a secure and efficient computer to computer connection, allowing us to access our main screen with a laptop (or etc) remotely.
- Team Viewer is robustly designed and has many capabilities.
- Team Viewer connections times, with good wifi or high speed, are fast. Accessing a another computer screen remotely seems almost as if you are at the computer/screen itself.
Cons
- For my/our use, we would be happy to have a less costly version of Team Viewer that would give us remote access only.
- Two problems that we have experienced have to do with the company itself, and not so much the product: (1) Automatic renewal and they make it (almost) impossible to cancel, unless you contact them at least a month prior to renewal. (2) It is very difficult to reach Customer Service.
- Because of the way we use remote access, Team Viewer had a very poor ROI.
Team Viewer seems to access and open a remote session a bit more quickly than Splashtop. However, in using Splashtop, so far it has met our needs adequately, and for a much better ROI than Team Viewer.
Do you think TeamViewer delivers good value for the price?
No
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
No
Comments
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