August 16, 2021


Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We use TeamViewer to remotely take control of computers and servers. It is used by our helpdesk and by our support team. It enables us to view the customer's computer and see live what the issue is that the customer is experiencing We can then take control of the computer and fix the issue without physically going to the customer's premises.
  • Remote control.
  • Transfer files.
  • Secure.
  • Allow voice discussion.
  • Drag and drop/copy paste file transfer.
  • TeamViewer has saved us lots of traveling costs and traveling hours.
  • TeamViewer has helped us to satisfy the customer's need instantaneously.
  • Notwithstanding the remote capabilities, the program is very secure.
We've used AnyDesk, Ammyy Admin and others. We actually often still use AnyDesk as an option besides TeamViewer. Personally, I like both. I like AnyDesk more when the customer uses a dual screen, and I like TeamViewer more in a case where the customer doesn't have elevated rights on his machine. All in all the 2 are definitely comparable, though AnyDesk makes it much easier to use their free version.

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Did TeamViewer live up to sales and marketing promises?


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We service mainly workstations and servers which usually have a Windows Operating System. On these platforms, I can testify that TeamViewer is doing an outstanding job. I also (very seldom) use my mobile phone to access customers' computers and servers, but it is very difficult to work on such a small screen and the way the mouse use is implemented is not to my liking.
We have TeamViewer clients installed on many of our customers' servers with a permanent password so that we can log on without user intervention. The fact that the communication is secure has helped a lot to convince the customers to agree to this arrangement and it makes so many routine processes so much smoother.
TeamViewer is very well suited for a case where someone needs assistance with his computer and isn't located in close proximity. TeamViewer will save you from having to travel to the computer's location and will enable you to troubleshoot from the comfort of your own chair. Obviously, you can only use TeamViewer on the condition that the remote computer can be booted and that it has an active internet connection.

TeamViewer Feature Ratings

Screen sharing
File transfer
Instant message
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Centralized management dashboard
Session record
Multi-platform remote control