A best of all worlds cloud managed product that excels in security and compatibility across multiple platforms.
August 13, 2021

A best of all worlds cloud managed product that excels in security and compatibility across multiple platforms.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

Every organization needs a simple yet robust way to access remote computers and even servers and one of the best and easiest is TeamViewer. It is used in my organization to access over 20K devices and provide remote assistance to our users by our help desk. It allows our support team to remotely troubleshoot problems and understand issues reported by our users without necessitating a visit in person thus saving time and money while increasing our users satisfaction rate. Our support team uses it to access and manage our servers in the datacenter so they can keep the infrastructure operational without having to have a physical presence there.
  • Multi-Platform Remote access and control
  • Centralized device management with streamlined cloud interface
  • Low-Footprint client/agent that allows for automated connectivity
  • Not fond of the current subscription model. Prefer to buy and own licenses.
  • Controls and features are sometimes harder to locate in the remote interface
  • On some platforms performance could be optimized
  • TeamViewer has effected great savings for us due to not having to deploy technicians
  • By configuring devices with TeamViewer installed we save countless hours of support in just walking our clients through getting the remote desktop application working.
  • TeamViewer is also competitive in pricing compared to other systems
All platforms and products are similar and each have their strengths and weaknesses so it is hard to generalize given that everyone's needs are different, but TeamViewer has proven to us to be not only versatile, easy to deploy and have a small foot print but also very secure and that is critical in this day and age. Its cloud console also offers support for setting up monitors for web services and thus we can keep an eye on our server's availability and know when we have to remote in to troubleshoot.

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Simplicity of deployment means reduced time spent implementing, and this generates savings in man hours and overall effort for our engineers and support staff in the help desk, plus reduced frustration on the part of our clients who dont have to struggle to allow an engineer to access their machine from anywhere when they need it. Time saved and reduced frustration means less change management and happier support teams and clients.
One of the great strengths of TeamViewer that we value the most is its security. As an educational organization we have a responsibility to protect PII for our students and staff and the security features built-in to TeamViewer make us comfortable and very trusting of the application in protection of our data. We have implemented 2FA and TeamViewer sits behind OKTA so it is part of our applications dashboard requiring a single login. To date we have not had any issues with its security and TeamViewer provides timely updates with new security patches which further alleviate concerns.
LogMeIn Central, Apple Remote Desktop, SolarWinds Dameware Remote Support (DRS)
The ability to organize and group remote accessible systems where the agent has been installed coupled with the ability to create customized applications containing the remote access agents that can be white label branded is very powerful. Links can be provided to clients that do not have the agent on their devices and they can quickly and easily install it. The areas where it struggles a bit is with the newer Mac operating systems given all the security barriers Apple has installed requiring the user to perform many complicated steps in order to allow access for TeamViewer, but that is not really a TeamViewer specific problem.

TeamViewer Feature Ratings

Screen sharing
File transfer
Instant message
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Centralized management dashboard
Multi-platform remote control