Item: TeamViewer
Rating: 9
Author: Afridi Khan

Overall Satisfaction with TeamViewer

Use Cases and Deployment Scope

So we are a product-based company, and we always need to take the remote access to the customers whenever they face any challenges in the product, and that helps us to sit at a place and solve a number of problems which are faced by our customers. TeamViewer is a very amazing tool that takes remote access and is easy to use plus, it helps us share the files from us to them so that the task gets easier again; instead of mailing, we directly transfer it to the customer's machine.

Pros and Cons

Pros

Remote access
File transfer
Communication

Cons

Multiple device transfer in free version

Return on Investment

To retain the existing customers and provide better service remotely

Alternatives Considered

AnyDesk

I evaluated AnyDesk because it was recommended to me. Still, I was a very early user of TeamViewer, so I was comfortable with it, and it is easier in file transfer taking access. Without lag, at least for me, as I have 0 lags in my session, so I'm a happy user of TeamViewer, and AnyDesk is a light platform but has glitches in file transfer. Secondly, if I use both TeamViewer and AnyDesk simultaneously, AnyDesk actually worked slowly.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

I wasn't involved with the implementation phase

Would you buy TeamViewer again?

Yes

Ease of Implementation

Yes, it is easy to implement, and it obviously helps our organisation too.

Security

Nobody can log in from one another login.

Other Software Used

Canva, OpenShot Video Editor, OBS Studio

Likelihood to Recommend

In the software and service industry, it is the solution, plus there are several more remote access tools, but TeamViewer is ahead of all first and only one software which helps the companies to solve all the issues sitting at home, office, or wherever. I had a very great experience in the pandemic as a customer was facing issues, and he had some tool for remote access, but it was not that perfect, and my work was not suited to it. I asked him to download TeamViewer, and I took the access and solved the issue, and he was satisfied, so it was a savior in the pandemic.

TeamViewer Feature Ratings

Comments

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