TeamViewer a product that works well enogh
Updated December 06, 2022

TeamViewer a product that works well enogh

Wayne Ragusa | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

TeamViewer was and is used as a backup form of remote access for our remote users. the reason we have TeamViewer is that we have a lot of users who are not on our Primary network. this allows us to support them wherever they are. It is easy enough for my Engineers to use
  • Remote access
  • File Transfers
  • Ease of install when system is on site
  • Better remote access options
  • Speed
  • End-users need knowledge not easy for them
  • it worked for a while until we outgrew it
  • Only good for small scale
We use Dameware and Log me in rescue to fill in the gaps left by TeamViewer. you're better off getting Recuse for support

Do you think TeamViewer delivers good value for the price?

Not sure

Are you happy with TeamViewer's feature set?


Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

I wasn't involved with the implementation phase

Would you buy TeamViewer again?


I was not part of the initial setup therefore I can only speak about my use. I found it somewhat cumbersome to use. It works decent enough for support users. however, the end-users need to give us a long code. Some users have a hard time finding this code
Rescue, GoToMyPC, Comodo Advanced Endpoint Protection (AEP)
The software works well enough for a Small shop. Once you grow it becomes too cumbersome to manage. While the software does what it should it does not excel at anything. I think this software is good for a small subset of users less than 50 end users. Keep that in mind

TeamViewer Feature Ratings

Screen sharing
File transfer
Not Rated
Instant message
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Centralized management dashboard
Session record
Multi-platform remote control