The great software for remote support
July 01, 2022

The great software for remote support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

TeamViewer help people who are working remotely to troubleshoot technical issues while they working from home. We use Microsoft teams to the technical issue such as VPN connections, Microsoft issues, and windows issues including installation of drivers such as networks, audio, graphics/ display, Bluetooth or any connectivity, peripherals, licenses on specific software, installing crucial software and file sharing, etc.
  • tranfering of files remotely
  • Unattend Remote control
  • instant chat box
  • Allowing multiple users to connect
  • connecting instant to users
  • More secured connection
  • TeamVeiwer Meteengs
  • Working in mobile phones
  • Expensive to use after trail version since we always need to use the software
  • Not automatically updated
  • Sharing big files takes longer
I choose this tool because is more user-friendly with a simple graphical user interface. Assistance can be provided very quickly as soon as you get the ID and password installation is simple, there is no need for configurations You can switch users on the operating system and continue working to another user account. Most recommended by most organizations

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Helpt to assist users while they working remotely. Save time and money for other employees rather than coming onsite or technicians to go and resolve the issue to their homes. Easy to communicate on the chat box while you helping the user on-screen File transfer helps a lot to install our own software on users' computers.
More secured because sometimes we are sharing very confidential documents via file transfer Our privilege settings and domains are very secured if are not touched by unauthorized users/employees who are not working in the IT department for example IP address for networks, mapping drivers, access to change or sabotage VPN settings and configurations.
TeamViewer is a very fast-built tool that depends on the network connection Make life easy for IT support people for productivity in the organization I can use the cloud to video chat there are no limitations for file sharing I can adjust the display quality Anyone with basic computer skills can use TeamViewer

TeamViewer Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Centralized management dashboard
Session record
Monitoring and Alerts
Multi-platform remote control