Product great for any organization
Updated July 19, 2022

Product great for any organization

James Richard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We use Teamviewer from a remote help standpoint. Our integration is with intune and JAMF and it uses very little interaction from the end-user. We do everything from intune or JAMF and use those remote sessions to get into the computer to assist our end users. Before intune and JAMF we had users go to a customized web address and had them download the remote session.
  • Integration with current systems
  • Ease of use
  • Management of computers with the organization
  • More streamlined drop down when in remote session.
  • The chat box
  • Cheaper than other programs.
  • Ease of use
LogMeIn was clunky the way we were using it and did not integrate into current systems such as intune and JAMF.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

This is very easy to set up and use on day 1. the management console is very user-friendly and would like to start using some of the other features for our organization.
We have not utilized the 2-factor or HIPAA security features.
Jamf Pro, PaperCut, TeamDynamix IT Service Management (ITSM)
TeamViewer replaced a very clunky remote help program and TeamViewer is just so easy to use and integrate into any environment. It has helped with the ease of use by our end users.

TeamViewer Feature Ratings

Screen sharing
10
File transfer
10
Instant message
1
Access to sleeping/powered-off computers
6
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Centralized management dashboard
10
Session record
10
Multi-platform remote control
10

TeamViewer Security and Support

We did purchase premium support for teamviewer but had never had to use it. Managing teamviewer is ver user friendly