Great Solution as Easy to use and Work.
January 10, 2024

Great Solution as Easy to use and Work.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

To connect to remote users and troubleshoot the issue and take troubleshooting steps to fix the problem. Team viewer is used extensively across the organization to connect to remote computers where the users are not technically sound but they have basic undertstanding of computers. We connect to their machine and identify the exact issue and try to get that fixed at the same time and if not possible we will connect again with next plan of action
  • Remote control
  • Troubleshooting
  • Easy connect
  • Compatibility issues in Select OS
  • NOt suitable in VMware VDI solutions
  • Travel Cost savings
  • Time savings
professional services and easy to use GUI.
Stabililty and good performance was observed with Team viewer

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Very much satisfied and a easy to start and deep dive kind of product
Easy to use and connect to a remote machine and take control of the machine and start the troubleshooting process and check the issue since most of the users wont be technically sound to understand and follow the troubleshooting steps we suggest so its better we connect to their machine and understand the exact issue and take corrective action and try to fix the issue then and there and Team viewer serves the purpose.

TeamViewer Feature Ratings

Screen sharing
10
File transfer
10
Instant message
5
Secure remote access with Smart Card authentication
7
Access to sleeping/powered-off computers
6
Over-the-Internet remote session
10
Initiate remote control from mobile
7
Remote management of servers & workstations
9
Centralized management dashboard
8
Session record
9
Monitoring and Alerts
9
Multi-platform remote control
8