Great Solution as Easy to use and Work.
January 10, 2024

Great Solution as Easy to use and Work.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

To connect to remote users and troubleshoot the issue and take troubleshooting steps to fix the problem. Team viewer is used extensively across the organization to connect to remote computers where the users are not technically sound but they have basic undertstanding of computers. We connect to their machine and identify the exact issue and try to get that fixed at the same time and if not possible we will connect again with next plan of action

Pros

  • Remote control
  • Troubleshooting
  • Easy connect

Cons

  • Compatibility issues in Select OS
  • NOt suitable in VMware VDI solutions
  • Travel Cost savings
  • Time savings
professional services and easy to use GUI.
Stabililty and good performance was observed with Team viewer

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Very much satisfied and a easy to start and deep dive kind of product
Yes
Easy to use and connect to a remote machine and take control of the machine and start the troubleshooting process and check the issue since most of the users wont be technically sound to understand and follow the troubleshooting steps we suggest so its better we connect to their machine and understand the exact issue and take corrective action and try to fix the issue then and there and Team viewer serves the purpose.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
7.5
File transfer
10
Instant message
5
Access to sleeping/powered-off computers
6
Session record
9
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 2 years ago
    Hi TeamViewer user, We are grateful for the great feedback and a perfect rating is given based on your TeamViewer journey! We are so thrilled to know that TeamViewer has become a powerful tool to help you! There are lots of useful and powerful features of TeamViewer, you may check out our homepage (https://www.teamviewer.com/en/features/). Likewise, did you know that you may learn more about TeamViewer features and gain more knowledge in TeamViewer Community? Come on and visit us on TeamViewer Community (https://community.teamviewer.com/English/kb/english) We hope you enjoy using TeamViewer all the time and look forward to seeing you in the community! Have a great day! Best, Ying/TeamViewer

More Reviews of TeamViewer

  1. Home
  2. Remote Support Software
  3. TeamViewer Reviews
  4. User Review of TeamViewer