We went a difficult direction
January 15, 2024

We went a difficult direction

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We use TeamViewer as a way to connect to another user's computer to take control if they are not able to perform the requests that we make or if they would just prefer for us as a team to perform the needed steps to get the user back up and running.

Pros

  • Easy to connect with
  • Easy to get added to users machine
  • Easy to remove when a user leaves the company

Cons

  • You have to have the same software on both machines to provide support
  • Some techs use iPads to provide support and you can’t help a PC user from a mobile device
  • We stopped using TeamViewer
  • Zoom

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

No

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

I wasn't involved with the implementation phase

Would you buy TeamViewer again?

Yes

Implementation would have been very simple and very easy had we decided to use TeamViewer. Sadly I was not the decision maker on the project and we went with a different product.
We use SSO and two factor authentication as well as HIPAA SOC2. So it would have worked well.
When you find you need a free application to provide quick support, TeamViewer I find works great, but make sure you have the same operating systems between the 2 machines. Providing support becomes very difficult. Luckily when I was using TeamViewer we had both Mac and PC machines available for support.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
7.0
File transfer
Not Rated
Instant message
7
Access to sleeping/powered-off computers
Not Rated
Session record
7
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 2 years ago
    Hello TeamViewer user, Thank you for choosing TeamViewer for your remote access solution! We would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any trouble shooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in the TeamViewer Community! Best, Ying/TeamViewer

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