Item: TeamViewer
Rating: 8
Author: Verified User

Overall Satisfaction with TeamViewer

Use Cases and Deployment Scope

During the pandemic, TeamViewer was just a great option for our organization for remote control access of team and server. So, that we can easily solve technical problems. We have used multiple functions that allow us to share the screen to show the client user the updates that are being made and in general it operates as if we were operating the computer in person. This was the best advantage for us.

Pros and Cons

Pros

Remote access of desktop
Troubleshooting on remote computer
Screen sharing

Cons

TeamViewer versioning and connection
Multiple remote access at once

Return on Investment

Productivity increased
Flexible work environment
Speed of work increased

Alternatives Considered

AnyDesk

TeamViewer has a better performance and user interface than AnyDesk. TeamViewer's user-friendly interface further simplifies the support process, making it an invaluable tool for delivering excellent customer service from a distance.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

I wasn't involved with the implementation phase

Would you buy TeamViewer again?

Yes

Ease of Implementation

I didn't participate in the implementation of product, only participated in use of product.

Security

Two-factor authentication provides the most secure way to connect remotely and makes it very convenient to use it. Besides this, we haven't taken advantage of all the other features.

Other Software Used

Time Doctor, AutoCAD, QGIS

Likelihood to Recommend

TeamViewer helped us during lockdown time, when we were stuck at some error, the team could help each other to overcome the technical issues. The best thing regarding TeamViewer Remote is its simplicity and speed. And user interface of TeamViewer is easier for non-technical users too. So, no need to give employees extra training for that.

TeamViewer Feature Ratings

Comments

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Ying Qin
(Vendor Representative) commented 2 years ago
Hi TeamViewer user, Thank you for sharing the positive review about TeamViewer! We would be happy to hear about our feedback in our Forum https://community.teamviewer.com/English or via the Feedback button at the bottom left of the interface! Thank you for using TeamViewer and we wish you a nice day. Best, Ying/TeamViewer

TeamViewer Best Remote