Overall Satisfaction with TeamViewer
TeamViewer is the remote support application that I have currently used at my organization to assist and support the business application access issues from the users. The business problems involved with the use of TeamViewer is to check and verify the error or issues happened on the user's client application access to SAP Business One application server and resolving the various issues on the user's end in a timely manner according to the customer's purchased software maintenance service contract agreement within predefined support response time.
- TeamViewer is excellent remote support to have multiple remote session enabled
- Communication with the remote user is enhanced with both text messaging and call functionality available.
- Screen recording functionality supported for the root cause analysis and troubleshooting on the technical issues to support
- To keep the chat conversation history record after the remote session has been ended
- To support saved password option if needed to login the remote device again with the same access credentials at different intervals
- To enable categorization of the saved and recently logged in remote devices with different naming groups option
- Excellent remote support tool for the service provider professionals
- Essentials rich in features supported for multiple remote login sessions
- Remote management capabilities to monitor and control remote devices
It took me around 5 months to start seeing economic benefits from using TeamViewer and better work productivity in providing the technical support.
- AnyDesk and Zoom
I prefer to choose TeamViewer as it gives excellent options for managing the remote devices with an intuitive user interface, multiple remote login sessions support and remote login recording feature enablement over AnyDesk and Zoom for remote support capabilities and features enrich better screen resolution and control on remote devices.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TeamViewer go as expected?
I wasn't involved with the implementation phase
Would you buy TeamViewer again?
Yes
Implementation of TeamViewer at the organization level will be beneficial for the end-users as well as for the related technical support provider in terms of handling and troubleshooting the errors or issues happened on the end-users devices at ease with time saving and efficient way.
A variety of security features are essentials for my organization in that TeamViewer application administration can manage the access to TeamViewer application licensed features with an efficient way and better visibility on access rights authorization management such as user administration functionality.