Easiest Tool For Remote IT Support In A Hardware Setting
January 16, 2024
Easiest Tool For Remote IT Support In A Hardware Setting
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
TeamViewer is used by our Technical Support Team to assist our customers with remotely configuring our hardware. Sometimes our customers have issues with their networks and our devices on their networks so we need to connect remotely to resolve these situations. TeamViewer allows us to connect remotely and diagnose issues quickly.
- Remote Connection
- IT Support
- Fast Resolution
- Easier chat functionality
- Less perception from some customers as malware
- Not having to replace items due to fixing issues remotely
- Being able to assist with installations of hardware remotely
Immediately. We were able to assist customers faster than we had in the past.
Chime seems more like a text chatting platform than a remote session platform. Microsoft Teams seems better streamlined, but it feels very memory heavy and I've seen it lag. Webex seems slightly better, but is very clunky and has a less than stellar User experience. It seems cheap at times.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
10
We made a purchase, and they gave us a number of licenses. Very simple to use after that.
We made a purchase, and they gave us a number of licenses. Very simple to use after that.
While we know of these features, most are not used.