TeamViewer Review.
January 19, 2024

TeamViewer Review.

Seth Arnold | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

Team viewer is used to remotely assist customers with computer repair and maintenance issues. The product is outstanding in quality, with great ease of use and excellent security features.

Pros

  • Remote access.
  • File transfer,
  • Screen recording,
  • Ease of use,

Cons

  • Ability to change device accessing remote computers - difficult to find confirmation of devices assigned (max of 3 is ok) , because I use more than three devices to remotely access customers; I am disappointed that there is a limit to how many changes per year can be made, and the ambiguity of this restriction (i.e., what is the count for device changes already made).
  • ROI
  • Savings of time and gasoline.
Immediately.
Faster, more secure file transfer feature.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

10 - Easy to implement.
Well-suited for customers needing remote software/operating system assistance. Less appropriate for hardware diagnosis and repair.

TeamViewer Feature Ratings

File transfer
9
Instant message
10
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Hello Seth, We are really thrilled to know you have chosen TeamViewer for your remote access solution!! Thank you for trusting TeamViewer as a powerful tool for remote access and troubleshooting assistance. To get to know more about TeamViewer Business license and the device administration, kindly check out this Community article - https://community.teamviewer.com/English/kb/articles/110061-activate-your-business-license#how-do-i-see-my-licensed-devices and we hope the article is helpful! At the same time, we would like to invite you to join TeamViewer Community at https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in the TeamViewer Community! Best, Ying/TeamViewer

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